4L Communications Inc. /
MTS Connect Kildonan Place
T58-1555 Regent Ave. W
Winnipeg, MB, Canada R2C 4J2
204-927-6363

Industry
Communication Services

The Company

4L Communications was founded in 1996 by Al Koop, with the support of his wife Lea Ann. He named the company after his 4 children: Lindsay, Lars, Larissa, and Lyle. The first location was an MTS Mobility kiosk, located in Kildonan Place Shopping Centre. Since then, 4L has grown to one of the largest MTS dealerships in Manitoba, with 5 MTS Connect retail locations and over 70 employees. 4L delivers a full range of consumer and business communication solutions including Wireless, Internet, TV, and Business phone systems.

Their Needs

The staff at 4L Communications relies on their systems to support a high volume of sales transactions, along with inventory and customer management. With a web-hosted retail management solution and rural locations connected by VPNs, Internet uptime for this business is absolutely essential. Finally, the nature of this retail business requires evening & weekend support availability. Prior to engaging 365, 4L used a combination of internal resources and a break/fix provider.

Their Results

Through our monthly network administration visits, and the application of 365's best practices, we built added redundancy into all aspects of the network. Now, redundant internet connections with failover, cold spare equipment for network hardware, 24/7 network monitoring, and 365's backup & disaster recovery solution all work together to ensure 4L's locations stay up and running. The transition to a managed services model from break/fix has allowed 4L to easily budget for their IT support, while after-hours access to the 365 help desk ensures that issues are resolved quickly, regardless of time of day.

Their Locations

Official Site: www.4lcommunications.com