WHO WE HELP
Midwest Engineering Ltd. was incorporated in 1995 with one employee. They have since grown to employ over 20 people in Winnipeg including professional engineers, certified engineering technologists, and sales personnel. As a manufacturer’s representative Midwest Engineering Ltd. works closely with HVAC companies and the engineering community, specifically with consulting engineers, providing specifications for equipment to be used and to provide bids on projects.
As a company with over 20 workstations and an expansive catalog of client information Midwest Engineering Ltd. requires a support provider that ensures system protection is in place. Having struggled with internal support previously, Midwest Engineering Ltd. knew they needed a knowledgeable support team with a customer service mindset and the ability to be responsive to their specific needs.
Since 365 Technologies took over as the full-time IT Support department, Midwest Engineering Ltd. have reported happier staff. Management stress levels are much lower, and the staff as a whole have confirmed they appreciate the responsiveness and quick turnaround time they receive on inquiries to 365. With an all-inclusive 365Care+ support agreement, end users are able to contact the help desk directly – avoiding the need for an internal ‘triage’ process. Lastly, their company data is protected by 365Phoenix, ensuring hourly backups and automated replication to a secure data centre location.