How IT Managed Services Makes Vendor Management A Breeze!

Michael Anderson IT Managed Services

If you’re the owner of a small business, and you don’t have an in-house IT department, chances are that you have to spend quite a bit of time managing vendors. Whether it’s for your networks, telecommunications infrastructure, or even things as simple as your photocopier and printer, managing these vendors can be a huge time-sink. There’s a better way! With…

How to Choose the Right Managed IT Services Provider

Michael Anderson IT Managed Services

As the world of IT continues to grow more complex and expensive, more and more small-to-midsize businesses (SMBs) are turning to managed IT services providers to expand the capabilities of their IT teams. Though managed IT services are incredibly valuable, they can often appear to be expensive (especially relative to traditional ‘Break/Fix’ services). Before you sign a contract with a…

Taking Our Pulse (Metrics that Matter)

Michael Anderson IT Managed Services

Recently, I’ve been working to get back into shape. In a past life I was an ultra-distance runner and adventure racer – completing the 125KM Canadian Death Race in 2001, a loop of the Barkley Marathonsin 2003 (considered one of the hardest running events in the world) and other multi-hour / multi-day events. Safe to say, my fitness level is not…

Why 24-7 Support Matters and why most Winnipeg support companies don’t offer it

Michael Anderson IT Managed Services

Looking back, very few of our 365Care+ clients, when they first started working with us, thought they would need 24/7 around-the-clock support. “We’ll never use that” and “We only need support during office hours” were common responses when we highlighted the service. And yet, nearly every one of those clients has had some requirement for after-hours support. Where’s the disconnect?…

Peace of Mind – Price, Probability, and Impact

Michael Anderson IT Managed Services

Is it just me, or does everyone seem to be selling ‘peace of mind’ these days? Advertisements for home insurance, security systems, extended warranties, and countless other products all appear to offer this elusive state of comfort. Their message is simple, and it’s Marketing 101 – sell to the pain. Here’s the basic approach: Your current state (without our product…

So, How Do You Make Money?

Michael Anderson IT Managed Services

I’ve loved business for as long as I can remember. Sure, I went through the Police Man / Fire Fighter / Astronaut phase in my early years, but ever since the ‘what are you going to be when you grow up?’ question started getting serious, I’ve wanted to work in business. It’s exciting to me that someone can take an…

Two Factor Authentication

IT Services as a Commodity

Michael Anderson IT Managed Services

“What’s your hourly rate?” It’s a question that we get asked frequently as we meet with business owners. We understand – people want to know what a service costs, and need that information to properly evaluate what is being offered. Used in conjunction with other evaluation criteria, price is an important thing to know. However, when price becomes the only…

IT is about Results!

Michael Anderson IT Managed Services

There is a new movie out right now called Moneyball, and starring Brad Pitt. It tells the true story of Billy Beane, the General Manager of the Oakland Athletics baseball team in 2002. Faced with the departure of some key players, and a low budget, Beane begins to challenge the prevailing wisdom around indicators of player performance. Instead, by applying…

Two Factor Authentication

Does IT Matter for Small Business?

Michael Anderson IT Managed Services

It’s small business week!  Did you know that over half the businesses in Winnipeg have LESS than 5 employees?  And that 86% have LESS than 20? The message?  If you’re engaged in business-to-business services in Winnipeg, you’re either relevant to small business, or you’re simply not relevant. For 365 Technologies, that presents an interesting question – Does IT (Information Technology) Matter…