Current Job Openings
365 Technologies requires a full-time Network Administrator to join its service desk team. This position reports to the Vice-President of Operations.
You are extremely professional, competent, highly organized, and possess strong communication and interpersonal skills.
Your primary responsibility is to provide day-to-day desktop, server and network support to our clients while adhering to company policies and procedures. You have a high level of technical competency and independence, demonstrating experience and ability in multiple IT disciplines.
This position is part of an on-call rotation for about one week in six. During the on-call period, you’re expected to respond to requests from clients and urgent server alerts in a timely manner, according to our defined on-call policy.
We offer a competitive compensation package, including salary (DOE), a performance-based incentive plan, a comprehensive benefits package, and a great team environment.
- Accept assistance requests or problem reports from the Service Desk Coordinator or clients.
- Obtain necessary information to accurately describe the request or problem.
- Track assigned requests to ensure response and resolve are in accordance with our Service Level Agreements.
- Escalate appropriate issues to senior engineers, or to management as necessary.
- Respond to assigned issues in a timely manner.
- Provide follow-up to ensure clients are aware of their issue’s status and estimated response time to completion.
- Maintain communication with Service Desk Coordinator on problem resolution and status, including significant failures or outages, important key client or VIP service issues, service issues affecting or potentially affecting multiple clients, service requests that exceed Service Level Agreements, and client satisfaction concerns.
Documentation and Technical:
- Enter all assigned service requests, time entries and client information into our problem-tracking system according to our document standards, including request details, status updates, internal notes, time entries, resolutions, and configurations.
- Respond to client software support requests, provide detailed troubleshooting and research to identify a problem’s root cause.
- Implement a solution or effectively escalate the problem to other team members.
- Provide technical consulting and advice to clients as requested.
- Complete assigned service requests according to company defined Service Level Agreements.
- One year of technical support.
- Valid driver's license.
- Fluent in English.
Required Personal Skills:
- Outstanding interpersonal and communication skills.
- Provide enthusiastic and outstanding customer service.
- Ability to work independently, or within a team environment.
- Strong decision-making and problem-solving skills.
- Present yourself in a highly professional, competent manner.
- Ability to work calmly under pressure, multitask and prioritize.
- Highly organized, detail oriented and self-motivating.
- Dedicated to continuous self-improvement.
- Ability to solve technical problems in a patient manner with end users of varying technical aptitudes.
Required Hardware and Software:
- Microsoft Active Directory.
- Microsoft Windows 7 and/or 10 installation and troubleshooting.
- Microsoft Office installation and troubleshooting.
- Basic Networking and Firewall troubleshooting.
- PC Hardware installation and troubleshooting.
Desirable Hardware and Software:
- Microsoft Windows Server 2008 and/or 2012.
- Microsoft Exchange and Office365.
- Microsoft Windows Small Business Server (2008/2011).
- Microsoft Remote Desktop Services.
- Sonicwall Firewalls.
- VMware vSphere.
- Microsoft Hyper-V.
- Dell, HP, and/or Lenovo Server Hardware.
- Microsoft SQL Server Installation and Administration.
- ConnectWise Automate (Labtech), or other RMM system.
- ConnectWise Manage, or other PSA (Professional Services Automation) system.
- Microsoft, VMware, and Sonicwall certifications (strong asset).
- Apple and Mac experience.
Submit Your Resume
If you want to be considered for future job openings, please submit your resume to us. We are always looking for great people to add to our team.
Our Corporate Culture
The Emotional and Behavioral Expectations for Our Team
Think like the Client: If you ever have a question about what should be, just ask yourself, “If I were the client, what would I reasonably expect and what would exceed my expectations?” Every action should reflect the Service Vision of our business: “Worry‐Free IT.”
Be of Service: The reason clients come to us and keep coming back is that we serve them beyond their technical needs. Many times our clients’ biggest problems are not technical problems. If we can help them in any way, lend a listening ear or point them in the right direction, that’s what we want to do. So look, ask, listen and be perceptive.
Show that You Care Other: team members and clients know that we really care about them as people because we are interested in them as individuals. We put people first in our business. Personal concern can be shown in many ways. Show them that you really care.
Take Problems to Their Source: When teams mature and work together, sometimes there may be differences of opinion or misunderstandings. Those can be times of great growth. If you have a concern, go to the person it involves. It is unacceptable, in our office, to spread gossip or talk behind a person’s back. Always go back to the source and find a solution so the team can grow and move on.
Acknowledge Others: Our team recognizes and acknowledges each other for contributions and performance. Take personal responsibility to thank team members who help you. Find ways to acknowledge those who do things that may otherwise go unnoticed. Congratulate clients for their accomplishments. Everyone likes to know he or she is important and appreciated. Do that for someone each day.
If You Don’t Know, Don’t Say: We work to keep everyone informed about what is happening in the business. Occasionally, you may be asked about something you have never heard about or that you are unclear about. If in doubt, be honest. Just tell them the truth, that way you’ll never have to try to remember what you said! Also, never just say “I don’t know”, tell them “We will take care of it.”
Be Solution Minded: It doesn’t take much to identify a problem and tell everyone about it. It takes a great team member to identify possible solutions and act on them. In our organization, we all agree that if you identify a problem, you will also identify possible solutions, preferably three possible solutions!
Respect: We always treat each other with respect. Even though we may not always agree with each other, we work out our differences and always give the benefit of the doubt to the other person. We keep all of our verbal and non‐verbal communication on a respectful level, and treat each other in the manner in which we would like to be treated.
Leave Your Baggage at the Door: Everything that happens in our office every day has an impact on each team member and influences how we interact with our clients. Team members bring the best of who they are to work each day by “leaving their baggage at the door” and not allowing past or present, personal or business issues to negatively affect other team members.
Do What You Say You’ll Do: The reason our team works well together is because everyone can depend on everyone else 100%. When you commit to do something for a team member, client, or vendor, make sure that it gets done, when you promised, as you promised. If you are not sure how to do something or you know there will be things standing in the way of getting it done, say so. You always have permission up front to say you can’t do it. But once you have committed, it belongs to you to get it done... so make it happen!
Follow Up: Team members form the habit of following up on actions they have initiated or things for which they have taken responsibility. For example, if you have responded to a request, following up by asking if the person got everything they needed would be appropriate. Do whatever you can to make sure there are no loose ends and that you get closure on the things you are doing.
Be Early: Everyone wants to work with a team where everyone can rely on each other. It starts first thing every day. That’s why we all agree that, “When you’re early, you’re on time; when you’re on time, you’re late; and when you’re late, you’re lost.”
Work Environment: We believe that people work best in a professional environment where they feel comfortable. Keeping our office clean and organized is everyone’s responsibility. If you see something that needs to be picked up, do it. If you see something during the day that needs to be cleaned up in order for others to feel comfortable, just do it.
Appearance: When you are with clients, you represent the business. Your appearance, behavior, and your personal habits create the image clients will remember most. Team members come to work each day properly groomed, dressed and ready to make a great first, second and never ending impression. If you wonder if something you want to wear is appropriate, just ask yourself, “What kind of impression will this leave with our clients?”
Speak Up: We believe in involvement and participation by everyone. Speak up, give your opinion, and make suggestions for new things we could be doing that will get better results with our clients. Don’t wait for anyone to ask your opinion. Jump in and make a contribution!
Change: Changes are always taking place. Don’t worry about them. We consider them healthy and positive. Participate in changes without fear. That is how we grow and learn.
Create Clients: Whatever your position in the organization, you have the responsibility to actively look for and cultivate prospects for future business from our new and current clients. From the way you interact with every client whether in writing, on the phone, or in person, every team member can create engaged clients.
Be Happy to Do It!: Everyone likes to work on a team with individual members who are willing to do whatever it takes to make things happen. When asked to help or contribute, team members frequently respond by saying “Glad to help!” or “Happy to do it.” Having a willing attitude makes teamwork happen.
Be Nice: Everyone likes to be treated with respect. Saying “please” and “thank you” to fellow team members as well as to our clients demonstrates an attitude of respect and cooperation.
Make It Fun!: We believe that what you do every day should be fun and exciting. Find ways each day to make our work fun, exciting and entertaining while staying "on purpose.”