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Our Corporate Culture
Think Like the Client
If you ever have a question about what should be, just ask yourself, “If I were the client, what would I reasonably expect and what would exceed my expectations?” Every action should reflect the Service Vision of our business: “Worry‐Free IT.”
Be of Service
The reason clients come to us and keep coming back is that we serve them beyond their technical needs. Many times our clients’ biggest problems are not technical problems. If we can help them in any way, lend a listening ear or point them in the right direction, that’s what we want to do. So look, ask, listen and be perceptive.
Show that You Care
Other team members and clients know that we really care about them as people because we are interested in them as individuals. We put people first in our business. Personal concern can be shown in many ways. Show them that you really care.
Acknowledge Others
Our team recognizes and acknowledges each other for contributions and performance. Take personal responsibility to thank team members who help you. Find ways to acknowledge those who do things that may otherwise go unnoticed. Congratulate clients for their accomplishments. Everyone likes to know he or she is important and appreciated. Do that for someone each day.
If You Don’t Know, Don’t Say
We work to keep everyone informed about what is happening in the business. Occasionally, you may be asked about something you have never heard about or that you are unclear about. If in doubt, be honest. Just tell them the truth, that way you’ll never have to try to remember what you said! Also, never just say “I don’t know”, tell them “We will take care of it.”
Respect
We always treat each other with respect. Even though we may not always agree with each other, we work out our differences and always give the benefit of the doubt to the other person. We keep all of our verbal and non‐verbal communication on a respectful level, and treat each other in the manner in which we would like to be treated.
Be Nice
Everyone likes to be treated with respect. Saying “please” and “thank you” to fellow team members as well as to our clients demonstrates an attitude of respect and cooperation.
Make It Fun!
We believe that what you do every day should be fun and exciting. Find ways each day to make our work fun, exciting and entertaining while staying "on purpose.”