CO-MANAGED IT FOR BUSINESSES LIKE YOURS

IT Collaboration That Empowers Your Internal Team

Your IT team does great work. But when they're swamped with endless tickets, routine support, and after-hours alerts, they canโ€™t focus on the bigger picture. Thatโ€™s where co-managed IT steps in. We give your team the backup they need and as a result, they can stay productive, supported, and in control, while we step in only where they need it.

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Two Ways To Co-Manage IT With 365 Technologies

Every internal IT team is different. Therefore, weโ€™ve designed two flexible models that can adapt to how your team works.

What you're looking for...

Expand Technical Expertise

The day-to-day support is handled by your internal team. We step in and deliver:

โ— Tier 2 & 3 escalation support
โ— Cybersecurity tools and threat response
โ— Project planning and implementation
โ— After-hours and holiday coverage
โ— Infrastructure and cloud management

What you're looking for...

End-User Support

Your team focuses on high-level projects and business strategy. We take on:

โ—ย  24/7 end-user help desk support
โ—ย  Remote desktop management and ticket triage
โ—ย  Patch management and endpoint monitoring
โ—ย  Onboarding, offboarding, and provisioning
โ—ย  Daily troubleshooting and issue resolution

Your team stays in control. Meanwhile, we fill in the gaps where you need us most.

How We Can Help

Our co-managed IT services are built to complement your internal team, not replace them. We take on the heavy lifting of day-to-day operations, or help with your advanced infrastructure and project execution so they can focus on what they do best.

Workstation & Endpoint Management

โ— Endpoint patching and scripting

โ— Antivirus/anti-malware management

โ— RMM (remote monitoring and management)

โ— Desktop maintenance and support

365 Technologies Winnipeg, Thursday, August 1st, 2024. (Trevor Hagan for Economic Development Winnipeg)

Infrastructure & Cybersecurity

โ— Firewall configuration and monitoring

โ— Server management (on-prem/cloud)

โ— Backup monitoring and remediation

โ— Microsoft 365 admin, security, and support

Panoramic image of Winnipeg, Canadian Museum for Human Rights

Help Desk & End-User Support

โ— Ticket triage and response

โ— Password resets and app troubleshooting

โ— Onboarding and offboarding user management

โ— VoIP phone system support

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Digital Transformation

โ— Microsoft Azure/SharePoint setup and support

โ— Windows virtual desktop

โ— Hybrid support

โ— Cloud transformation strategies

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Project Work & Implementation

โ— Server builds, upgrades and installs

โ— Hardware and software procurement

โ— Microsoft 365 or cloud migrations

โ— Specialized technical implementation projectsย 

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IT Strategy & Alignment

โ—ย IT consulting and road mapping sessions

โ—ย Strategic input for upcoming projects or growth

โ— Technology lifecycle planning

โ— Budgeting Support, hardware/software procurement

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Why Choose Co-Managed IT With 365 Technologies?

We work alongside your great team, not around them. Our approach is built for small and mid-sized businesses across Manitoba and Saskatchewan who want predictable support, responsive service and a team that speaks your language. With over 205 five-star reviews, 365 technologies can step in with the services you need that will make your IT team stronger!

Book a free call to discuss your co-managed IT options
MANAGED IT SERVICES

Need more coverage than co-managed IT?

If you don't have an internal IT team, you may be looking for fully-managed IT services instead!

Our flagship service, 365Care+ is your access to 24/7 support, proactive management, cybersecurity and more, all for a simple flat-rate fee.

Join 3000+ users and get Worry-Free ITยฎ.

MANAGED IT SERVICES

Need more coverage than co-managed IT?

If you don't have an internal IT team, you may be looking for fully-managed IT services instead!

Our flagship service, 365Care+ is your access to 24/7 support, proactive management, cybersecurity and more, all for one simple flat-rate fee.

Join 3000+ users and get Worry-Free ITยฎ.

225+ Google Reviews

Local businesses. Real Experiences.

Serving small and mid-sized businesses across Manitoba and Saskatchewan, we're proud to be the most reviewed and trusted managed IT provider in the prairies.

โ˜…โ˜…โ˜…โ˜…โ˜…

"365 Technologies Inc have been our external IT providers and support team for around 20 years. They have helped us forge and navigate through the ever-changing IT world. We value their professional expertise and their responsive and entrepreneurial service model!"

โ€“ Larry F.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Knowledgeable, friendly, attentive staff. They always go the extra mile to make sure any issue is resolved."

โ€“ Bonnie C.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Staff are always friendly and helpful. The help desk is especially good and is there whenever you need them. I highly recommend this company for your Technology needs."

โ€“ Mike L.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Everyone at 365 is always amazing to work with. They help the company out so much with all our requests for all of our changes, concerns and issues. We appreciate all the work everyone does from 365."

โ€“ Courtney B.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Staff knowledge and response time to my IT concerns is excellent, always prompt and courteous. Tech 365 attention to detail and anticipating my company's IT needs top notch. Michael and the rest of the team have taken the stress out of the equation and have allowed me to concentrate on growing my business."

โ€“ Trent P.

225+ Google Reviews

Local businesses. Real Experiences.

Serving small and mid-sized businesses across Manitoba and Saskatchewan, we're proud to be the most reviewed and trusted managed IT provider in the prairies.

โ˜…โ˜…โ˜…โ˜…โ˜…

"365 Technologies Inc have been our external IT providers and support team for around 20 years. They have helped us forge and navigate through the ever-changing IT world. We value their professional expertise and their responsive and entrepreneurial service model!"

โ€“ Larry F.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Knowledgeable, friendly, attentive staff. They always go the extra mile to make sure any issue is resolved."

โ€“ Bonnie C.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Staff are always friendly and helpful. The help desk is especially good and is there whenever you need them. I highly recommend this company for your Technology needs."

โ€“ Mike L.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Everyone at 365 is always amazing to work with. They help the company out so much with all our requests for all of our changes, concerns and issues. We appreciate all the work everyone does from 365."

โ€“ Courtney B.
โ˜…โ˜…โ˜…โ˜…โ˜…

"Staff knowledge and response time to my IT concerns is excellent, always prompt and courteous. Tech 365 attention to detail and anticipating my company's IT needs top notch. Michael and the rest of the team have taken the stress out of the equation and have allowed me to concentrate on growing my business."

โ€“ Trent P.

Commonly asked questions

At 365 Technologies, what makes us different from other IT service providers is our 24/7 help desk support, ensuring that assistance is available whenever you need it. Many providers operate strictly during business hours; our round-the-clock availability ensures minimal downtime and continuous operations for your business. Our services are delivered at a flat-rate per month for unlimited support, meaning youโ€™ll always know what your IT services will cost each month.

At 365 Technologies, we work primarily with small to medium-sized businesses that have at least 10 users. Our sweet spot is supporting companies that are growing, evolving, and ready to offload the stress of IT, especially those without a full in-house IT department.

We specialize in helping organizations in Manitoba and Saskatchewan, with a strong presence in industries like non-profits, mechanical services, and professional offices, but weโ€™re not limited by sector. If your business values reliable, responsive, locally-owned IT support, weโ€™re a great fit.

Located in Manitoba or Saskatchewan and have 10+ employees? Letโ€™s talk.

Your company should consider managed IT services if you want to reduce downtime, improve efficiency, and free up your team to focus on what they do best. Managed IT services provide 24/7 helpdesk support, proactive monitoring, maintenance, and fast response to issues, often before you even know there's a problem.

This approach means fewer disruptions, stronger cybersecurity, and predictable monthly costs; all without the overhead of managing IT in-house. Itโ€™s especially valuable for small to mid-sized businesses that donโ€™t have a full internal IT team but still need enterprise-level support.

The difference between fully-managed and co-managed IT services comes down to who handles what and how much responsibility your business wants to keep in-house.

Fully-managed IT services mean we take care of everything for you: day-to-day support, patching, cybersecurity, compliance, and long-term technology planning. This is ideal for businesses without internal IT who want to offload the stress of managing it themselves.

Co-managed IT services, on the other hand, are a collaborative approach. We partner with your internal IT team to fill in the gaps; whether thatโ€™s helpdesk overflow, project support, or advanced cybersecurity. You stay in control, while we provide 24/7 support and deep technical expertise to strengthen your in-house capabilities.

Not sure which is right for you? Let us help you figure it out.

Yes, we provide comprehensive cybersecurity solutions, including real-time threat monitoring, regular security assessments, and employee training to safeguard your business against cyber threats.โ€‹ All of our Fully-Managed IT Service Packages (365Care+) include Endpoint Detection & Response and Identity Theft Detection & Response 24/7 monitored services.

Our pricing structure is designed to be simple and predictable. With our Fully-Managed IT Service Package, pricing works on a flat-rate monthly basis, tailored to your business size and specific needs. This ensures you get unlimited support without surprise fees or fluctuating costs.

For Co-Managed IT services and other standalone solutions, pricing varies based on the scope of work and level of support required. Weโ€™ll work with you to provide a clear estimate based on what you actually need โ€” nothing more, nothing less.

Want to understand what your IT costs could look like? Book a free consultation and weโ€™ll walk you through it.

Yes, we can absolutely assist with data backup and disaster recovery. At 365 Technologies, we implement robust, automated backup solutions and design comprehensive disaster recovery plans to ensure your critical data is protected and can be quickly restored in the event of hardware failure, cyberattacks, or unexpected outages.

Our goal is to help your business recover fast and keep downtime to a minimum because when disaster strikes, every second counts.

The process for transitioning to our managed IT services is designed to be smooth, structured, and disruption-free. It begins with a comprehensive assessment of your current IT infrastructure so we understand exactly what you have, whatโ€™s working, and where the gaps are.

From there, we build a customized implementation plan tailored to your business, handling everything from onboarding to system monitoring setup. Our team works closely with yours to ensure a seamless handoff, minimizing downtime and keeping your operations running smoothly from day one.

Yes, we support a wide range of cloud-based solutions to help your business stay flexible, secure, and scalable. Our cloud services include migration to the cloud, ongoing management, and built-in security, so you can take full advantage of cloud computing without the complexity.

Whether you're moving to Microsoft 365, leveraging cloud backups, or looking to modernize legacy systems, our team ensures a smooth, secure transition and ongoing optimization.

To ensure the security of your data, we implement industry-leading cybersecurity practices designed to protect your business from evolving threats. This includes advanced encryption, firewalls, and intrusion detection and prevention systems.

We also conduct regular security audits, patching, and vulnerability scans to proactively identify and address risks. Our team stays up to date with cybersecurity best practices and compliance standards so you can have peace of mind knowing your data is secure, monitored, and professionally managed.

Getting started with 365 Technologies is simple. To begin working with us, you can schedule a FREE 15-minute call so we can learn about your business, your challenges, and your goals.

During the call, weโ€™ll discuss your IT needs and walk you through how our services, whether fully-managed or co-managed, can support your team. From there, weโ€™ll build a customized IT strategy that fits your operations and sets the stage for a smooth transition.

Co-Managed IT Services Designed for Small and Medium Businesses

Book a FREE no-pressure discovery call so we can learn about your business, answer your questions, and help you understand your best path forward.