Why 24-7 Support Matters and why most Winnipeg support companies don’t offer it

Michael Anderson IT Managed Services

Looking back, very few of our 365Care+ clients, when they first started working with us, thought they would need 24/7 around-the-clock support. “We’ll never use that” and “We only need support during office hours” were common responses when we highlighted the service. And yet, nearly every one of those clients has had some requirement for after-hours support. Where’s the disconnect? …

Peace of Mind – Price, Probability, and Impact

Michael Anderson IT Managed Services

Is it just me, or does everyone seem to be selling ‘peace of mind’ these days? Advertisements for home insurance, security systems, extended warranties, and countless other products all appear to offer this elusive state of comfort. Their message is simple, and it’s Marketing 101 – sell to the pain. Here’s the basic approach: Your current state (without our product …

So, How Do You Make Money?

Michael Anderson IT Managed Services

I’ve loved business for as long as I can remember. Sure, I went through the Police Man / Fire Fighter / Astronaut phase in my early years, but ever since the ‘what are you going to be when you grow up?’ question started getting serious, I’ve wanted to work in business. It’s exciting to me that someone can take an …

IT Services as a Commodity

Michael Anderson IT Managed Services

“What’s your hourly rate?” It’s a question that we get asked frequently as we meet with business owners. We understand – people want to know what a service costs, and need that information to properly evaluate what is being offered. Used in conjunction with other evaluation criteria, price is an important thing to know. However, when price becomes the only …

IT is about Results!

Michael Anderson IT Managed Services

There is a new movie out right now called Moneyball, and starring Brad Pitt. It tells the true story of Billy Beane, the General Manager of the Oakland Athletics baseball team in 2002. Faced with the departure of some key players, and a low budget, Beane begins to challenge the prevailing wisdom around indicators of player performance. Instead, by applying …

Does IT Matter for Small Business?

Michael Anderson IT Managed Services

It’s small business week!  Did you know that over half the businesses in Winnipeg have LESS than 5 employees?  And that 86% have LESS than 20? The message?  If you’re engaged in business-to-business services in Winnipeg, you’re either relevant to small business, or you’re simply not relevant. For 365 Technologies, that presents an interesting question – Does IT (Information Technology) Matter …